Refund And Returns Policy

At Fuggler, customer satisfaction is incredibly important to us, and we want every Funny Ugly Monster to arrive exactly as expected. However, we understand that issues can occasionally happen, and when they do, we aim to make the return and refund process as clear and fair as possible. The following information explains how returns, exchanges, and refunds are handled so you know what to expect if something doesn’t feel quite right with your order.

Returns are accepted for a limited period after your order has been delivered. To qualify, the item must remain in its original condition, unused and unopened, with all packaging intact. This ensures that returned products can be properly inspected and handled. Requests submitted outside the eligible timeframe or involving items that have been used or altered may not be approved. We encourage customers to check their orders promptly upon arrival to ensure everything is in order.

If you wish to begin a return, the first step is to contact our customer support team by email. Please include your order number along with a short explanation of the reason for your request. This information allows our team to review your case quickly and provide you with the appropriate instructions. Returns must be authorized before being sent back, as unauthorized returns may experience delays or be refused.

In most situations, customers are responsible for the cost of sending items back to us. This includes selecting a shipping method and ensuring the package is securely packed for return transit. If the return is necessary due to a mistake on our part, such as receiving the wrong item, or if the product is found to be defective, we will work with you to resolve the issue without additional return shipping costs.

Once your returned item arrives at our facility, it will be inspected to confirm that it meets our return requirements. After this review is complete, you will receive an email notification regarding the status of your return. If the return is approved, a refund will be processed to the original payment method used for the purchase. Refunds typically take several business days to appear, depending on your bank or payment provider.

Special care is given to cases involving damaged or incorrect items. If your order arrives in a damaged condition or does not match what you purchased, please contact us as soon as possible after delivery. Providing clear photos of the issue and your order details helps our team assess the situation quickly. Once verified, we will arrange either a replacement or a refund, depending on availability and your preference.

Certain items are not eligible for return or refund under any circumstances. These include digital or non-physical products such as gift cards, as well as items purchased from sellers that are not officially authorized. Products that show clear signs of use, wear, modification, or damage caused after delivery are also excluded from return eligibility.

If you have questions at any point during the return or refund process, our support team is always available to help. Reaching out by email is the best way to receive assistance, and we are committed to providing clear communication and timely support. Our goal is to ensure that every interaction leaves you feeling confident, informed, and well taken care of, even when things don’t go as planned.