Contact Us

Our team operates from our office located in Causeway Bay, a busy and well-connected district that allows us to stay closely in touch with our customers and partners. From this location, we manage customer support, communications, and service coordination to ensure every inquiry is handled with care and accuracy. While many interactions take place online, our office serves as the central hub where requests are reviewed, assigned, and resolved by dedicated support specialists.

The primary way to reach us is by email, which allows us to track requests clearly and provide detailed, thoughtful responses. Our support inbox is monitored throughout business hours, and messages are handled by experienced representatives who are familiar with our products, policies, and common concerns. For those who prefer to speak directly with a member of our team, phone support is also available. Calls are answered in English, ensuring consistent and clear communication for international customers.

We understand that different situations require different levels of urgency, which is why our response approach is designed to balance speed with accuracy. Time-sensitive matters are prioritized during business hours so that urgent issues can be addressed as quickly as possible. Standard questions, including general product or order inquiries, are typically handled within a day, allowing our team to provide complete and reliable information. More complicated matters may require additional investigation or coordination, and in these cases, we aim to keep customers informed with updates while we work toward a resolution.

Clear communication helps us help you faster. Including your order number whenever you contact us allows our team to quickly locate relevant records and understand the context of your request. Providing specific details about the issue you are experiencing also makes a meaningful difference. The more information we have at the beginning, the easier it is for us to identify the cause and suggest an effective solution without unnecessary back-and-forth.

Our support team primarily communicates in English, and all messages are reviewed in the order they are received. This ensures fairness and consistency while allowing us to maintain a high standard of service. During particularly busy periods, such as promotional events or seasonal peaks, response times may be slightly longer, but every message is important to us and will be addressed as soon as possible.

For certain concerns, visual information can be extremely helpful. Photos or screenshots can clarify product issues, order discrepancies, or technical problems far more quickly than descriptions alone. When relevant, including these materials can significantly reduce the time needed to understand and resolve the situation. We also encourage customers to review our frequently asked questions section, where many common topics are already explained in detail and may provide immediate answers.

Please note that response times may vary during public holidays or special closures. During these periods, our team may operate with limited availability, and replies may take longer than usual. We appreciate your patience and understanding when this happens, and we remain committed to responding as promptly as circumstances allow.

Finally, contact details and support information may be updated from time to time to reflect operational changes or improvements. For the most accurate and current information, we recommend checking our official channels before reaching out. Our goal is always to make communication straightforward, reliable, and helpful, ensuring you feel supported whenever you need assistance.