Shipping Information

We are excited to help your new Funny Ugly Monster begin its journey to a forever home. Every order is handled with care to make sure your Fuggler travels safely from our hands to yours, no matter where you are in the world. Our shipping process is designed to be clear, reliable, and easy to follow, so you always know what to expect from the moment your order is placed until it arrives at your door.

Fuggler adoption is available to customers across the globe. We proudly ship to most countries and regions, making it possible for fans everywhere to welcome these wonderfully weird creatures into their lives. To ensure dependable delivery, we partner with established international shipping providers. Depending on your destination, your order may be carried by trusted services such as USPS, FedEx, or DHL. The carrier is selected based on efficiency and location, with the goal of getting your package to you as safely and smoothly as possible.

All pricing on our website, including shipping costs, is shown in United States Dollars. Shipping fees are calculated automatically during checkout using factors such as the weight, size, and destination of your order. Before completing your purchase, you will be able to review the total shipping cost clearly, with no hidden fees added afterward. From time to time, we may also offer special promotions that include discounted or free shipping, and these offers will always be clearly communicated on our website.

Once your payment has been successfully processed, your order enters our fulfillment system. Most orders are prepared and shipped within one to three business days. During this time, our team carefully packs each Fuggler to help protect it during transit. As soon as your order leaves our facility, you will receive a shipping confirmation email. This message confirms that your package is on the move and provides useful information for tracking its progress.

Delivery times vary depending on your location and local customs procedures. In general, international deliveries are estimated to arrive within five to fifteen business days after shipment. While we strive to meet these timelines, international shipping can sometimes be affected by factors beyond our control, such as customs inspections, carrier delays, weather conditions, or regional service disruptions. We appreciate your patience in these situations and recommend allowing extra time during peak seasons or holidays.

Tracking is available for all shipped orders. Once your package has been dispatched, tracking details will be sent to you by email. This allows you to follow your Fuggler’s journey and check the status of your delivery at any time. Tracking updates may vary depending on the carrier and destination, but they generally provide a clear overview of where your package is and when it is expected to arrive.

For international orders, customs duties, import taxes, or other local fees may be applied by your country’s authorities. These charges are not included in your purchase price or shipping fee and are the responsibility of the recipient. Customs policies differ from country to country, so we recommend checking with your local customs office if you are unsure what fees may apply.

If you have questions about your shipment, need help understanding tracking information, or experience any issues with delivery, our customer support team is here to help. You can reach us by email, and we will do our best to assist you promptly and clearly. Our goal is to make sure your Fuggler’s journey is as smooth and stress-free as possible, right up until it reaches its new home.